done66 Terms & Conditions — Know Your Rights and Responsibilities

In these Terms & Conditions, the following defined terms have the meanings set out below. Where context requires, the singular includes the plural and vice versa.

• "done66" refers to the done66 platform, operated at done66.bet, including all products, services, software, and content made available through that domain.
• "Account" means the registered user account opened by a Player on the done66 platform following completion of the registration process.
• "Player" means any individual who has registered a done66 Account and uses the platform for betting or gaming purposes.
• "PKR" means Pakistani Rupee, the currency in which all done66 wallet balances, deposits, withdrawals, stakes, and winnings are denominated.
• "Terms" means these Terms & Conditions in their entirety, as amended from time to time in accordance with Section 14.
• "Bonus Funds" means any PKR credit awarded to a Player's Account under a promotional offer, subject to the wagering requirements set out in the relevant promotion terms.
• "Real Funds" means PKR deposited by the Player from their own Easypaisa, JazzCash, SadaPay, Raast, or bank account, excluding any Bonus Funds credited by done66.

References to specific payment providers — including Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, and MCB — are for descriptive purposes only and do not imply endorsement by those providers of done66 or its services.

Access to done66 is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and throughout the duration of their Account:

• You are at least 18 years of age. done66 strictly prohibits use of its platform by any person under 18 years old.
• You are accessing done66 for personal recreational purposes only and not on behalf of any third party.
• You are acting in your own name and using a payment method that belongs to you personally.
• You have not previously been self-excluded from done66 or any other gambling platform, unless that exclusion period has formally ended and done66 has confirmed reactivation in writing.
• You are not a current employee, director, officer, agent, or contractor of done66, or an immediate family member of any such person.

Age Verification: done66 requires identity verification for all withdrawal requests and may require it at any time during the account lifecycle. Accepted verification documents include a valid CNIC (Computerised National Identity Card), Pakistani passport, or other government-issued photo ID. Accounts that fail to complete verification within the timeframe requested by done66 will have withdrawal access suspended until verification is complete.

Minor Protection: If done66 determines — at any stage — that an Account holder is under 18 years of age, the Account will be permanently closed, all Real Funds returned to the verified source where possible, all Bonus Funds forfeited, and any winnings generated during the period of underage use voided and withheld. done66 will report such instances to relevant authorities where required by applicable law.

Each individual may register one done66 Account only. Multiple accounts registered by the same individual — whether under the same or different names, mobile numbers, or payment methods — constitute a material breach of these Terms. done66 will close all duplicate accounts and may retain balances pending full investigation.

When registering a done66 Account, you agree to provide accurate, complete, and current information including your legal full name, Pakistan mobile number, and date of birth. You agree to keep this information updated at all times. done66 is not liable for any losses arising from outdated contact information preventing SMS verification or support contact.

Account Security: Your done66 Account login credentials — username and password — are your responsibility. You must not share them with any third party. done66 will never ask for your password via email, SMS, or live chat. If you believe your Account has been accessed by an unauthorised party, contact done66 support immediately via live chat to freeze your Account while the matter is investigated.

done66 employs SSL encryption, SMS two-factor authentication, and automated anomaly detection to protect Account access. However, done66 accepts no liability for losses resulting from your own failure to maintain the confidentiality of your login credentials.

All done66 Account balances are denominated in Pakistani Rupees (PKR). Deposits must be made from a payment method held in your own name. done66 accepts deposits via the following Pakistan-native payment channels:

• Easypaisa mobile wallet
• JazzCash mobile wallet
• SadaPay wallet
• Raast instant payment system
• HBL, UBL, MCB, and other major Pakistan bank accounts via bank transfer

Minimum deposit amounts and processing times are displayed at the point of deposit in your done66 Account. done66 does not charge deposit fees; however, your payment provider may apply their own transaction charges independently of done66.

Source of Funds: By depositing into your done66 Account you confirm that the funds are legitimately yours and not derived from any criminal activity. done66 reserves the right to request source-of-funds documentation for large or unusual deposit volumes and to suspend withdrawal access pending satisfactory documentation.

done66 does not accept deposits in currencies other than PKR. Deposits made in foreign currencies will be declined at the payment gateway level. done66 is not responsible for any currency conversion fees charged by third-party payment providers outside of the done66 platform.

Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, subject to the payment provider's technical constraints. done66 does not impose a maximum withdrawal limit on verified accounts — winnings of any PKR amount are eligible for withdrawal, subject to the conditions in this Section.

Verification Requirement: Identity verification (Section 2) must be completed before any withdrawal is processed. done66 reserves the right to request additional documentation for withdrawals above 500,000 PKR to comply with financial due diligence obligations.

Bonus Wagering: Any portion of an Account balance that originated from Bonus Funds remains subject to the wagering requirement specified in the relevant promotion terms. Only Real Funds — and bonus-derived winnings that have satisfied their wagering requirement — are eligible for withdrawal.

Processing Times: Once approved, withdrawals to Easypaisa and JazzCash typically complete within 5–8 minutes for verified accounts. Withdrawals to SadaPay and Raast are typically instant. Bank transfers to HBL, UBL, MCB, and other major Pakistan banks typically complete within the same business day. done66 does not charge withdrawal fees; however, your payment provider may apply their own charges.

done66 will reverse any withdrawal request if fraudulent activity, bonus abuse, or a Terms breach is identified during the payment review process. Players under investigation will have withdrawal access suspended until the investigation concludes.

All bets and game rounds placed through done66 are subject to the specific product rules applicable to that product — Sports Betting rules for Premier League and HBL Pakistan Super League markets, Casino game rules for live dealer and RNG table games, Jackpot Slots terms for slot titles, Poker room rules for cash games and tournaments, and Cockfighting arena rules for sabong events. These product-specific rules are available within each product lobby on the done66 platform and form part of these Terms by reference.

Bet Acceptance: done66 reserves the right to decline, suspend, or void any bet at its discretion — including in cases of suspected fraud, obvious system error, or where the market integrity of an event cannot be confirmed. Bets placed after the official start of an event may be voided if done66's system determines the real-time odds had already moved.

Palpable Errors: If a bet or game result is generated due to a software or human error that resulted in clearly incorrect odds, prize values, or game outcomes, done66 reserves the right to void the affected round or bet and return the stake to the Player's Account. done66 is not liable for winnings generated from palpable errors.

Minimum and Maximum Stakes: Minimum and maximum stake amounts for each product and market are displayed at the point of wagering within the done66 platform and may be adjusted by done66 at any time without prior notice.

done66 offers a range of PKR-denominated promotions to new and existing Account holders from time to time. All bonuses are subject to the specific terms of the individual promotion in addition to the general conditions in this Section. In the event of any conflict between specific promotion terms and this Section, the specific promotion terms shall prevail.

Wagering Requirements: Unless a promotion explicitly states otherwise, all Bonus Funds credited to a done66 Account must be wagered a minimum number of times — as stated in the promotion details — before any associated winnings can be withdrawn as Real Funds. Wagering contributions from different product categories may differ; for example, some Casino games may contribute at a lower rate than sports bets. Full contribution rates are set out in each promotion's individual terms.

One Bonus Per Household: Promotions are available to one eligible Account per household, IP address, device, and payment method. Attempts to claim the same promotion from multiple Accounts will be treated as bonus abuse under Section 8 and may result in account closure and forfeiture of all associated balances.

Expiry: Bonus Funds and free spins expire within the timeframe stated in the relevant promotion. Expired Bonus Funds are removed from the Account balance automatically and cannot be reinstated.

done66 reserves the right to modify, suspend, or terminate any promotion at any time. Players with active bonus wagering at the point of a promotion change will have their requirements honoured under the terms in force at the time the bonus was credited.

The following conduct is strictly prohibited on the done66 platform. Engaging in any prohibited activity will result in immediate account suspension, investigation, permanent closure, forfeiture of all funds, and where appropriate, referral to relevant law enforcement or regulatory authorities:

• Registering more than one done66 Account, whether in your own name or under the name of another person.
• Using or attempting to use automated software, bots, scripts, or any other non-human method to interact with the done66 platform.
• Exploiting software errors, RNG vulnerabilities, live dealer timing errors, or any other technical deficiency to generate an unfair advantage.
• Engaging in or facilitating match-fixing, result manipulation, or insider information wagering in relation to any event offered on done66.
• Engaging in bonus abuse — including but not limited to structured low-risk wagering designed to satisfy wagering requirements without genuine betting risk (commonly known as "bonus hunting" or "matched betting abuse").
• Depositing or withdrawing funds through done66 for money laundering purposes or in violation of any applicable anti-money-laundering obligation.
• Providing false identity or age information during registration or verification.
• Using a payment method that does not belong to you personally.
• Attempting to circumvent any responsible gaming restriction, self-exclusion, or account closure applied to your Account or a related Account.

done66 reserves the right to suspend or close any Account at any time for any of the following reasons: breach of these Terms; failure to complete identity verification within the required timeframe; conduct that done66 reasonably believes constitutes fraud, abuse, or a threat to the integrity of the platform; or a Player request for self-exclusion under Section 11.

Player-Initiated Closure: You may request closure of your done66 Account at any time by contacting done66 support via live chat. Any verified Real Funds balance will be returned to your registered payment method within a reasonable period following account closure. Bonus Funds and unmet wagering requirements will be forfeited upon closure.

done66-Initiated Closure: Where done66 closes an Account due to a Terms breach, the disposition of the Account balance will depend on the nature and severity of the breach. Balances derived from legitimate Real Fund deposits may be returned at done66's discretion; balances derived from fraudulent activity or bonus abuse will be forfeited.

All content on the done66 platform — including but not limited to software, graphics, game assets, odds data, promotional materials, logos, trade names, and this document — is the exclusive intellectual property of done66 or its licensed content providers. Nothing in these Terms grants you any right, licence, or interest in any done66 intellectual property beyond the limited right to use the platform for personal recreational purposes in accordance with these Terms.

You may not reproduce, copy, distribute, reverse-engineer, decompile, or create derivative works based on any done66 platform content without the express prior written consent of done66. Unauthorised use of done66 intellectual property will be pursued through all available legal remedies.

done66 takes responsible gaming seriously and provides the following tools to every Account holder to assist with gambling management:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit limits via your Account settings. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
• Session Time Reminders: Configure pop-up reminders at set intervals to track time spent on the done66 platform during any session.
• Cooling-Off Period: Take a temporary break of 24 hours, 7 days, or 30 days. During a cooling-off period your Account remains open but betting and gaming features are deactivated.
• Self-Exclusion: Permanently exclude your Account for a minimum period of 6 months or indefinitely. Self-exclusion takes effect immediately upon request. done66 will not market to self-excluded players and will not reactivate a self-excluded Account until the minimum exclusion period has elapsed and the Player submits a written reactivation request.

These tools are available under "Responsible Gaming" in your done66 Account settings, or by contacting done66 support via live chat at any time. If you believe your gambling is causing harm — financial, personal, or otherwise — please use these tools immediately and seek independent support. done66 fully cooperates with all self-exclusion requests without question or delay.

done66 does not market to under-18s, does not offer gambling on credit, and does not reactivate self-excluded accounts without proper documentation and a mandatory cooling-off confirmation. Full details are available at done66's Responsible Gaming Policy page.

To the fullest extent permitted by applicable law, done66 excludes all liability for any indirect, special, incidental, or consequential loss or damage arising from your use of — or inability to use — the done66 platform, including but not limited to loss of profits, loss of data, or any PKR losses arising from technical failures, connectivity issues, or game outcomes.

done66's total liability to any Player in respect of any single incident shall not exceed the Real Funds deposited by that Player in the 30-day period immediately preceding the incident giving rise to the claim. This limitation applies to all claims whether in contract, tort, or any other legal basis.

done66 is not responsible for connectivity failures, device malfunctions, internet service disruptions, or other technical issues outside of done66's direct control that affect a Player's ability to access or use the platform. Players in Pakistan should be aware that network connectivity varies across different cities, ISPs, and mobile carriers and that done66 cannot guarantee uninterrupted service on third-party infrastructure.

Nothing in this Section limits done66's liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited under applicable law.

done66 collects, processes, and stores personal data provided by Players during registration and throughout the account lifecycle in accordance with done66's Privacy Policy. By registering a done66 Account you acknowledge and consent to the data practices described in the done66 Privacy Policy, which forms part of these Terms by reference.

done66 collects the minimum personal data required to operate the platform — including your name, Pakistan mobile number, date of birth, and payment method details — and does not sell personal data to third parties for commercial marketing purposes. Data may be shared with payment processors, identity verification providers, and regulatory or law enforcement authorities where required by applicable obligations.

done66 reserves the right to amend these Terms & Conditions at any time. Where a material change is made, done66 will provide reasonable notice to registered Account holders via the email address or mobile number on file before the amended Terms take effect. For non-material changes, the updated Terms will take effect upon publication at done66.bet/terms-and-conditions.

Your continued use of the done66 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using done66 and may request Account closure in accordance with Section 9.

These Terms & Conditions are governed by and construed in accordance with the laws applicable to the jurisdiction in which done66 operates. In the event of any dispute arising from your use of done66 or these Terms, you agree to contact done66 support in the first instance to attempt resolution by negotiation before pursuing any formal legal remedy.

Dispute Resolution Process: Players who wish to raise a formal dispute must submit a written complaint to done66 support, including full details of the matter, relevant Account information, and the resolution sought. done66 will acknowledge all formal complaints within 48 hours and issue a final decision within 14 calendar days of receipt. Where a dispute cannot be resolved to the Player's satisfaction through done66's internal process, the Player may seek further independent recourse through relevant consumer dispute resolution channels available in their jurisdiction.

For any questions, queries, or complaints relating to these Terms & Conditions, your done66 Account, deposits, withdrawals, game results, or any other matter, please contact done66 support through the live chat function available on every page of the done66 platform.

done66 support operates 24 hours a day, 7 days a week, 365 days a year in English. Support agents are familiar with the Pakistan payment environment — including Easypaisa, JazzCash, HBL, and other Pakistan-native payment providers — and can assist with account, payment, and gaming queries in plain English without routing to a generic international call centre.

done66 contact email (plain text — not a clickable link): [email protected]

For responsible gaming support specifically, please refer to done66's Responsible Gaming page for guidance on self-exclusion, deposit limits, and external support resources available to players in Pakistan.