Player Wellbeing & Safe Gambling Commitment

Responsible Gaming at done66 — Play Smart, Stay in Control

done66 believes that entertainment should never come at the cost of your wellbeing. This page sets out done66's full responsible gaming commitment — the tools available to every Pakistan account holder, the warning signs of problem gambling, and how to get support if gambling is no longer fun.

Applies to all done66 accounts across Pakistan • English language support 24/7 • PKR platform

STRICTLY 18+ — Under-18s are prohibited from using done66

Need Help Right Now? Contact done66 Support Immediately.

If gambling is causing you financial stress, harming your relationships, or affecting your mental health — please reach out to done66 support right now via live chat on any page of the platform. Our English-language agents are available around the clock, every day of the year. Self-exclusion takes effect immediately — you do not need to explain yourself or wait for approval. You can also self-exclude directly via your Account Settings at any time.

done66 Live Chat — available 24/7 on every page | [email protected]

Our Commitment

How done66 Approaches Responsible Gaming

done66 is built for entertainment. Sports betting on the Premier League and HBL Pakistan Super League, live Casino tables, Jackpot Slots, Poker, and Cockfighting are recreational activities — and like all recreational activities, they work best when approached with awareness and clear personal limits. done66 takes this seriously, not as a regulatory checkbox but as a core part of what it means to operate a platform that Pakistan players can trust.

Every done66 account comes with a complete set of responsible gaming tools built in by default — not hidden in a settings menu, not available only on request, but visible and accessible from the moment you log in. Deposit limits, session time reminders, cooling-off periods, and full self-exclusion are available to every done66 account holder in Pakistan, at any time, with immediate effect.

done66 does not market to under-18s. done66 does not offer gambling on credit. done66 does not send promotional communications to self-excluded players. done66 does not reactivate a self-excluded account without a documented cooling-off period and written reactivation request from the account holder. These are not aspirations — they are operational standards applied every day across every Pakistan account on the done66 platform.

done66 also monitors account activity for behavioural patterns that may indicate problem gambling — significant increases in deposit frequency, extended session durations, and rapid escalations in stake sizes. Where done66's systems flag a concern, done66 will proactively reach out to the account holder in English to share information about responsible gaming tools and available support. done66 will never pressure a player to continue gambling or increase their spending under any circumstances.

Gambling should be enjoyable. done66 wants every player in Karachi, Lahore, Islamabad, and across Pakistan to have a positive experience — which means an experience that stays within their means and remains genuinely fun. If it stops being fun, done66 wants to be the first platform you turn to for help.

Your Tools

Responsible Gaming Tools on Your done66 Account

Six built-in controls available to every done66 account holder in Pakistan — all accessible via Account Settings or by contacting done66 live chat support at any time.

PKR Deposit Limits

Set a maximum daily, weekly, or monthly PKR deposit limit on your done66 account. Once you set a limit, it applies immediately and cannot be increased for 24 hours — giving you a genuine cooling period before any upward adjustment takes effect. Reductions apply instantly.

Session Time Reminders

Set a reminder that appears as a pop-up at intervals of your choosing — 30 minutes, 1 hour, 2 hours, or a custom duration — to let you know how long you have been active on done66 during any single session. A useful nudge when time passes quickly during live betting.

Reality Checks

Enable in-session reality checks that display a summary of your done66 session at regular intervals — how long you have been playing, your net balance change, and a prompt to confirm you wish to continue. Available for all done66 Casino and Jackpot Slots sessions.

Cooling-Off Periods

Take a temporary break from done66 betting and gaming without closing your account. Choose 24 hours, 7 days, or 30 days. During a cooling-off period your done66 account remains open but all betting, gaming, and deposit features are deactivated until the period ends.

Self-Exclusion

Permanently exclude your done66 account for a minimum of 6 months, 1 year, 5 years, or indefinitely. Self-exclusion takes effect the moment you submit the request — no delay, no questions, no arguments. done66 will not reactivate a self-excluded account before the minimum period unless you submit a written request, and even then a mandatory confirmation period applies.

Account Closure

You may request permanent closure of your done66 account at any time by contacting done66 live chat support. All verified Real Funds in your PKR balance will be returned to your registered payment method — Easypaisa, JazzCash, SadaPay, Raast, or your bank — after a standard verification check.

How to Self-Exclude

Activating Self-Exclusion on done66 — Step by Step

Self-exclusion at done66 takes less than two minutes. Here is how to do it — using either your Account Settings or done66's 24/7 English live chat.

Open Account Settings

Click your account avatar or name in the top-right corner of done66 and select "Account Settings" from the dropdown menu.

Select Responsible Gaming

Navigate to the "Responsible Gaming" tab within your Account Settings. All available tools are listed here including self-exclusion.

Choose Your Period

Select your exclusion duration — 6 months, 1 year, 5 years, or indefinite — and confirm. Your done66 account is deactivated immediately.

Alternative: If you prefer to self-exclude via done66 support, open live chat on any done66 page, tell the agent you wish to self-exclude, and provide your account mobile number. The agent will process your self-exclusion immediately in real time — no waiting period.

Warning Signs

Signs That Gambling May Have Become a Problem

Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. The following warning signs are widely recognised indicators that gambling may be moving beyond healthy recreation. If several of these apply to you or someone you know, please use done66's responsible gaming tools or seek independent support.

done66 Note: Answering "yes" to three or more of the questions on this page is a strong indicator that speaking to a professional support service would be beneficial. done66 support can point you to English-language resources available to players in Pakistan.

Gambling more than you intended. You set a budget before opening done66 but consistently spend beyond it, telling yourself you will stop after the next bet or spin.

Chasing losses. After losing PKR on done66, you feel compelled to deposit more to win back what you lost — a cycle that typically results in larger losses.

Gambling with money needed for essentials. Using funds earmarked for bills, food, rent, or family responsibilities to place bets on done66 or any other platform.

Being secretive about gambling. Hiding done66 sessions from family members, downplaying how much you have spent or lost, or feeling defensive when the subject comes up.

Gambling to escape difficult emotions. Using done66 as a way to escape stress, anxiety, loneliness, or low mood — relying on it for emotional relief rather than genuine entertainment.

Neglecting responsibilities or relationships. Missing work commitments, social events, or family time because of time spent on done66 or thinking about gambling.

Being unable to stop. Trying to cut down or take a break from done66 but finding it difficult to stay away, or feeling restless and irritable when not gambling.

Self-Assessment

A Quick Self-Check: Is Your Gambling Still Healthy?

These questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider your done66 — and all other gambling — activity over the past 12 months.

Have you ever spent more time or money on gambling than you originally planned — on done66 or any other platform?

Have you ever needed to gamble with increasing amounts of money in order to feel the same level of excitement?

Have you felt restless, irritable, or anxious when you tried to reduce or stop gambling?

Have you gambled as a way to deal with stress, depression, anxiety, or other difficult feelings?

After losing money gambling, have you returned another day to chase your losses and try to win it back?

Have you ever hidden or downplayed your gambling activity from family members, friends, or your partner?

Has gambling ever caused significant financial difficulty — not being able to cover essential household or family expenses in Pakistan?

Have relationships with family or friends been harmed, strained, or lost due to your gambling activity?

If you answered "yes" to three or more questions: Consider activating done66's self-exclusion or cooling-off tools immediately via your Account Settings, and reach out to done66 live chat support. Our English-language agents can help you access your done66 responsible gaming tools right now and can direct you to professional support resources available to players in Pakistan.

Age Restriction

done66 is Strictly 18+ — How We Enforce It

done66 enforces the 18+ age restriction at every stage of the account lifecycle — not just at registration. Here is how.

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Age Declaration at Registration

Every done66 registration requires a date-of-birth declaration confirming the applicant is 18 or over. Accounts registered with a false date of birth are closed and balances forfeited when discovered.

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CNIC Verification Before Withdrawal

No withdrawal is processed without a successfully completed CNIC (Computerised National Identity Card) verification. This confirms legal age and identity for every Pakistan account holder requesting a payout.

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No Marketing to Under-18s

done66 marketing activity — including SMS promotions, bonus notifications, and platform communications — is strictly directed at verified adult account holders only. done66 does not engage in any promotional activity targeting under-18s.

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Parental Awareness

If you are a parent or guardian and believe a minor has accessed done66 on a shared device, contact done66 live chat immediately. done66 will investigate and act promptly. Consider using device-level parental controls on any shared household device in Pakistan.

Get Support

Where to Get Help — done66 and Beyond

done66 support is your first contact point for activating responsible gaming tools. For professional counselling and independent support, done66 encourages players to reach out to specialised organisations.

done66 Live Chat Support

Available 24 hours a day, 7 days a week, 365 days a year in English. done66 agents can activate self-exclusion, set deposit limits, process cooling-off requests, and assist with account closure instantly during the chat. No judgment — just immediate practical help.

Live chat — available on every done66 page

done66 Email Support

For written responsible gaming requests — self-exclusion confirmations, deposit limit documentation, or formal account closure requests — email done66 support directly. Responses are typically within 2–4 hours during standard support windows, and 24-hour coverage is maintained for urgent matters.

[email protected] (plain text — not a link)

Independent Professional Support

done66 encourages any player who feels gambling is affecting their life to seek independent professional support. International organisations such as Gamblers Anonymous and the National Council on Problem Gambling provide free, confidential English-language resources. done66 live chat can help point you to resources accessible from Pakistan.

Ask done66 live chat for referral guidance

Ready to Play Responsibly with done66?

done66 is built for enjoyment — PSL live betting, Casino games, Jackpot Slots, Poker, and Cockfighting, all in PKR. Set your limits before you start, use the tools whenever you need them, and play within your means. That is responsible gaming at done66.

Open Your done66 Account Frequently Asked Questions

18+ Only. done66 is for adults only. Gambling involves financial risk. Please use the tools on this page to keep your gambling enjoyable and within your means. Support is available 24/7 via done66 live chat.